Refund Policy
How returns, replacements and refunds work for wholesale orders placed with JB GROCERS LLP.
Last updated: 30 June 2026
This is a template for guidance and not legal advice — have it reviewed by counsel before relying on it.
1. Scope
This Refund Policy applies to wholesale orders supplied by JB GROCERS LLP (LLPIN ACN-1099; GSTIN 27AAVFJ5003D1ZF) and is provided in line with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Online ordering is being rolled out (“Coming Soon”); this policy ships now and applies in full once e-commerce ordering goes live.
2. Nature of the goods
We supply groceries on a wholesale basis, including perishable and temperature-sensitive items. Because of their nature, perishables and opened, used or part-consumed stock are generally not returnable except where they were defective on delivery. Please inspect every delivery carefully at the point of receipt.
3. Acceptance check at delivery
You (or your authorised recipient) must inspect Goods at the time of delivery or collection and record any issue on the delivery note before signing. Shortages, visible damage, wrong items or expired stock should be flagged immediately so they can be verified at handover.
4. Eligible reasons for a claim
You may raise a return, replacement or refund claim where Goods are:
- damaged or spoiled on delivery;
- short-supplied against the confirmed Sales Order;
- the wrong item or specification; or
- past expiry, or with insufficient shelf life, at delivery.
5. Non-returnable items
- perishables that were sound on delivery;
- items opened, used, repacked or stored incorrectly after handover;
- products damaged due to your handling, storage or transport; and
- clearance or specially-sourced lots marked non-returnable at order.
6. How to raise a claim
Contact us with your Sales Order/invoice number, the affected items and supporting photographs as soon as possible after delivery, and within any acceptance window noted on your invoice. Reach us at sachingoel24@gmail.com or +91 8550999000, or through our Grievance Officer (see the Privacy Policy). We acknowledge claims within 48 hours.
7. Refund method and reconciliation
Approved claims are settled by replacement, a refund, or a credit to your on-account ledger, at your preference where practicable:
- Original payment method: online (Razorpay) payments are refunded to the source method.
- On-account credit: issued as a Credit Note against your ledger for future orders.
Every refund is reconciled in our ERPNext system of record against the original Sales Invoice via a GST-compliant Credit Note.
8. Timelines
Once a claim is approved, we process refunds promptly. Bank/gateway settlement of online refunds typically completes within a few business days, subject to your provider’s processing times. Specific turnaround days will be confirmed on your invoice and at the e-commerce go-live.
9. Cancellations
An Order may be cancelled before it is dispatched. Once Goods are dispatched or delivered, cancellation is subject to the return rules above. We may cancel an Order for stock, pricing-error or compliance reasons and will refund any amount already paid for cancelled lines.
10. Contact
JB GROCERS LLP, Gultekdi, Pune, Maharashtra, India — email sachingoel24@gmail.com, phone +91 8550999000.